Property Owner FAQ
Property Owner Frequently Asked Questions
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Getting Started
Fees
Leasing
Maintenance
Financials
Getting Started
How do I start working with Block & Associates?
Contact us for a free rental analysis. We'll review your property, discuss the current rental market, and walk you through our management agreement. Once signed, your property is onboarded within a few business days.
What does your onboarding process look like?
We start with a property assessment to determine what, if anything, needs to be addressed before listing. If the property is vacant, the leasing team takes over immediately. If it's occupied, we manage the transition from your current arrangement. You receive an owner portal login once onboarding is complete.
Do I need to sign a long-term contract?
We typically work on an annual contract, which includes a termination clause that allows clients to terminate at any time with 60 days' notice.
Leasing
How long does it take to find a tenant?
On average, well-priced properties in the Triangle lease within two to four weeks of listing. Pricing accuracy is the single biggest factor — our market analysis sets the right number from day one.
How do you screen tenants?
Every applicant goes through a full screening: credit report, background check, income verification (typically 3x the monthly rent), and rental history verification. We apply the same criteria consistently to every applicant in compliance with fair housing law
Can I reject an applicant?
You can set approval criteria before listing. Once criteria are set, screening decisions follow those standards consistently. We manage this process to keep you fair-housing compliant
Maintenance
What happens when a tenant submits a maintenance request?
Tenants submit requests through the PropertyMeld portal. Our maintenance coordinator reviews the request, determines whether to send an in-house technician or a vendor, and coordinates scheduling directly with the tenant and vendor. You're notified and can approve costs above your pre-set authorization amount.
What is my maintenance authorization limit?
waiting to be sent
Do you handle emergencies?
Yes. We have 24/7 emergency maintenance coverage. Emergencies are handled immediately — you'll receive notification, but response doesn't wait on your approval when safety is at riskstandards consistently. We manage this process to keep you fair-housing compliant
Financials
When do I get paid?
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How do I access my financial reports?
Your owner portal gives you real-time access to statements, maintenance records, and tenant ledgers 24/7.
Do you handle security deposits?
Yes. Security deposits are held and managed per North Carolina state statute, including proper itemization and return timelines at move-out.
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